| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | SEC2232015872 | TOTAL QUALITY MANAGEMENT | Elective | 2 | 3 | 3 |
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| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| Techniques used to monitor the quality of services in health organizations to create awareness and show the quality. |
| Name of Lecturer(s) |
| Öğr. Gör. Zila Özlem KIRBAŞ |
| Learning Outcomes |
| 1 | Quality and explain concepts related to quality. | | 2 | You can sample the improvement activities. | | 3 | You can use the quality improvement techniques. |
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| Mode of Delivery |
| Formal Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Competition and quality concepts,
The historical development of quality and quality groups,
Total Quality Management Philosophy and Policy,
Quality Responsibilities in quality culture in organizations and activities, continuous improvement (Kaizen)
Quality costs,
Total Quality Management Suppliers,
Quality Management System, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA 8000 Standards
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| Weekly Detailed Course Contents |
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| 1 | Competition and quality concepts | | | | 2 | Competition and quality concepts | | | | 3 | Historical development and quality set of quality | | | | 4 | Historical development and quality set of quality | | | | 5 | Total Quality Management Philosophy and Principles | | | | 6 | Total Quality Management Philosophy and Principles | | | | 7 | Quality costs | | | | 8 | MIDTERM EXAM | | | | 9 | Quality Responsibilities in quality culture in organizations and activities, continuous improvement (Kaizen) | | | | 10 | Quality Responsibilities in quality culture in organizations and activities, continuous improvement (Kaizen) | | | | 11 | Philosophy of Science | | | | 12 | Total Quality Management Suppliers | | | | 13 | Quality management in health care | | | | 14 | Accreditation definition, purpose and benefits | | | | 15 | Quality Management System, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA 8000 Standards | | | | 16 | FINAL EXAM | | |
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| Recommended or Required Reading |
| Lecture notes |
| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| SUM | 0 | |
| SUM | 0 | | Yarıyıl (Yıl) İçi Etkinlikleri | 40 | | Yarıyıl (Yıl) Sonu Etkinlikleri | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 14 | 2 | 28 |
| Individual Study for Homework Problems | 14 | 2 | 28 |
| Individual Study for Mid term Examination | 14 | 1 | 14 |
| Individual Study for Final Examination | 14 | 2 | 28 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | | | 3 | 4 | | 4 | 3 | 4 | | | | 4 | 4 | | | 4 | | | | 3 | | | | | 4 | 4 | 5 | 4 | | LO2 | | | 4 | 4 | | 4 | 4 | 5 | | | | 5 | 5 | | | 5 | | | | 3 | | | | | 5 | 5 | 5 | 5 | | LO3 | | | 4 | 4 | | 5 | 4 | 5 | | | | 5 | 4 | | | 4 | | | | 3 | | | | | 5 | 5 | 5 | 5 |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Ordu University Rectorate Building ,Cumhuriyet Campus , Center / ORDU / TURKEY • Tel: +90 452 226 52 00
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