Ordu University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
SEC1582014846	QUALITY MANAGEMENT SYSTEMS (SERVICE)	Elective	1	2	3

Level of Course Unit

Short Cycle

Objectives of the Course

In this course on quality assurance and standards in business qualifications to teach.

Name of Lecturer(s)

Doç.Dr. Yeter DEMİR USLU

Learning Outcomes

1	Creating a Quality Management System Infrastructure
2	Applying Quality Standards
3	Making Supervision of Quality Assurance System
4	To apply statistical quality control methods

Mode of Delivery

Evening Education

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

Quality Assurance System and to have information about Total Quality Management. Quality Standards Implementation. To apply statistical quality control methods.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Quality Concept, Components
2	Total Quality Management, TQM Elements, TQM Objectives
3	Quality Assurance System, Quality Function
4	Reasons for Implementation of QAS, Quality Concept
5	ISO 9000 Concept, Benefits, Principles of QMS, Continuous Improvement
6	Standards and Standardization
7	Certification is given by TSE Brand and Documents
8	Midterm Exam
9	Management System Standards
10	Supervision of Quality Assurance System Research, Types, Stages
11	Statistical Quality Control, Statistical Process Control Techniques Used
12	Techniques used in Statistical Process Control
13	SPC Project Flow Diagram
14	Quality Improvement Tools and Techniques Used for Other
15	Statistical Distributions
16	Final Exam

Recommended or Required Reading

Course Notes

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
SUM		0
End Of Term (or Year) Learning Activities	Quantity	Weight
SUM		0
Yarıyıl (Yıl) İçi Etkinlikleri		40
Yarıyıl (Yıl) Sonu Etkinlikleri		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	16	3	48
Individual Study for Mid term Examination	10	2	20
Individual Study for Final Examination	10	2	20
TOTAL WORKLOAD (hours)			90

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15
LO1	2	2	2	2	2	3	1	2	1	2	3	2	2	3	2
LO2	2	2	2	2	3	1	2	1	1	2	2	2	2	1	2
LO3	2	2	2	1	2	2	2	4	2	2	1	1	1	2	3
LO4	2	2	2	1	4	1	2	2	2	1	3	2	2	1	1

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High