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| 1 | A. QUALITY 1 Quality of the history and basic concepts 2 Quality approaches 3 Quality and efficiency 4 5 Quality and cost 6 different approaches to the concept of quality Total Quality Management (TQM) 7 International quality system documents | | |
| 2 | . 1 Standards and Standardization The benefits of standardization 2 Standard types 3 4 in the preparation of standards 5 of certification and accreditation Turkish Standards Institute certification activities 6 International standardization | | |
| 3 | C. 1 IMPORTANCE OF STANDARDS The importance of standards in the manufacturing and service sectors 2 3rd place in production of standard and quality D. location on the standard and quality of service QUALITY MANAGEMENT STANDARDS 1 and TS EN ISO 9001 and 22000 Quality Management Systems and the importance of the definition 2 TS EN ISO 9001 and 22000 Quality Management Systems fundamental principles of | | |
| 4 | 3 Terms of TS EN ISO 9001 and 22000 Standards 4 Quality and assurance terms and definitions 5 TS EN ISO 9001 and 22000 Quality Management Systems certification stages of E. ENVIRONMENTAL STANDARDS 1 2 Definition and Importance of Environmental Standards TS EN ISO 14001 Standard 3 The application areas of environmental standards 4 5 in terms of environmental management systems 6 steps of the implementation of environmental management standards Recovery and recycling of waste 3 Terms of TS EN ISO 9001 and 22000 Standards 4 Quality and assurance terms and definitions 5 TS EN ISO 9001 and 22000 Quality Management Systems certification stages of E. ENVIRONMENTAL STANDARDS 1 2 Definition and Importance of Environmental Standards TS EN ISO 14001 Standard 3 The application areas of environmental standards 4 5 in terms of environmental management systems 6 steps of the implementation of environmental management standards Recovery and recycling of waste | | |
| 5 | 4 5 in terms of environmental management systems 6 steps of the implementation of environmental management standards Waste recovery and recycling A. 1 BASIC CONCEPTS OF QUALITY MANAGEMENT Basic concepts of total quality management | | |
| 6 | 2 EFQM excellence model 3 B. The concept of leadership 1 STRATEGIC MANAGEMENT Policy and strategy concepts 2 Strategic Management 3 4 swot analysis tows 3. Swot analizi 4. Tows | | |
| 7 | 5 6 vision concept Mission Concept 7 Strategic Objective 8 Concept Target Concept 9 Stakeholder analysis 10 Situation analysis C. MANAGEMENT PARTICIPATION 1 2 methods of participation 3 Motivation and techniques Teamwork 4 Contact 5 Suggestion System 5 6 vision concept Mission Concept 7 Strategic Objective 8 Concept Target Concept 9 Stakeholder analysis 10 Situation analysis C. MANAGEMENT PARTICIPATION 1 2methods of participation 3 Motivation and techniques Teamwork 4 Contact 5 Suggestion System 10. Durum analizi C. YÖNETİME KATILMA 1. Katılım yöntemleri 2. Güdüleme ve teknikleri 3. Ekip çalışması 4. İletişim 5. Öneri sistemi | | |
| 8 | Mid exam | | |
| 9 | D. PROCESS MANAGEMENT SYSTEM 1 Process 2 Process development 3 Improvement of processes 4 Process interactions E. RESOURCE MANAGEMENT SYSTEM 1 2 of collaborations Management Information Management 4. Süreç etkileşimleri E. KAYNAK YÖNETİMİ SİSTEMİ 1. İşbirliklerinin Yönetimi 2. Bilgi Yönetimi | | |
| 10 | 3 5S 4 Environmental Management 5 F. Management of Technology The EFQM Excellence Model 1 Survey Development 2 Corporate Performance Management 3 Customer satisfaction 4 Community satisfaction measurement methods 1. Anket Geliştirme 2. Kurumsal Performans Yönetimi 3. Müşteri memnuniyeti 4. Toplum memnuniyetini ölçme yöntemleri | | |
| 11 | A. PRODUCTION QUALITY CONTROL 1 The place and importance of quality control in the production of 2 1.1 The concept of quality. Design quality 1.2. Relevance quality 2 Reliability 3 Standards and specifications 4 5 The concept of statistical quality control 6 Data collection techniques Arithmetic mean, mode, median B. INSPECTION AND SAMPLING 1 PDCA cycle 2 Examination of the concept of A. PRODUCTION QUALITY CONTROL 1 The place and importance of quality control in the production of 2 1.1 The concept of quality. Design quality 1.2. Relevance quality 2 Reliability 3 Standards and specifications 4 5 The concept of statistical quality control 6 Data collection techniques Arithmetic mean, mode, median B. INSPECTION AND SAMPLING 1 PDCA cycle 2 Examination of the concept of | | |
| 12 | 2.1. 4.1.1 Operational 4.2 Debugging Debugging 4.1.2 Corrective hundred percent inspection Sampling Acceptance sampling inspection 4.2.1 4.2.2 Control sampling 5 Standard deviation C. TOTAL QUALITY CONTROL 1.1. 1.2 Definition of the total quality control. Total quality control steps | | |
| 13 | 1.4. 1.5 Factors affecting total quality control. Total quality control 2 of the mistakes made in the organization Diagrams and graphs 3 Pareto Analysis | | |
| 14 | D. CONTROL DIAGRAM 1 1.1 Implementation of control charts. Luck factor 1.2. 1.3 specific factors. Arithmetic average control diagram 1.4. Dec. control diagram 1.5. 1.6 Standard deviation control chart. Control diagram factor table E. 1 STATISTICAL DISTRIBUTIONS 2 the statistical distribution curves Highlander features of normal curve | | |
| 15 | 3 4 used in the quality control of the normal distribution curve Examples of methods of analysis and General again | | |
| 16 | Final exam | | |