| Dersin Kodu | Dersin Adı | Dersin Türü | Yıl | Yarıyıl | AKTS | | MTP1072014648 | COMMUNICATION WITH GUEST | Zorunlu | 1 | 1 | 4 |
|
| Dersin Seviyesi |
| Ön Lisans |
| Dersin Amacı |
| This course is intended to give guest to ensure communication with the relevant competencies.
|
| Dersi Veren Öğretim Görevlisi/Görevlileri |
|
| Öğrenme Çıktıları |
| 1 | Use communication tools. | | 2 | Can communicate effectively | | 3 | Can behave according to unusual situation | | 4 | Can provide guests communication |
|
| Öğrenim Türü |
| Formal Education |
| Dersin Ön Koşulu Olan Dersler |
| None |
| Ders İçin Önerilen Diğer Hususlar |
| None |
| Dersin İçeriği |
| A. TELEPHONE CONTACT 1. Communication 2. Telephone communication 3. Abbreviations and encoding used 4. Using the message form 5. Creating a table B. CONTACT FAX 1. The fax machine 2. Function buttons that on the device 3. The measures that to be taken related to electrical equipment 4. Message delivery report 5. Paper placement in the device C. E-MAIL 1. The concept of electronic mail 2. User account, the basic concepts, such as electronic signature 3. (CC), (Bcc), subject, address lines, etc. abbreviations such as electronic mail with 4. To send and receive e-mail D. INTERNET AUDIO AND VIDEO COMMUNICATION 1. Program installation methods a. Features b. Importance c. Operation 2. Varieties of instant messaging program
|
| Haftalık Ayrıntılı Ders İçeriği |
|
| 1 | Telephone Communication | | | | 2 | Contact by Fax | | | | 3 | E-mail | | | | 4 | Voice And Video Communication on the Internet | | | | 5 | Oral Communication
| | | | 6 | Written Communication | | | | 7 | Body Language | | | | 8 | Extraordinary situations and solutions that can guest's face in accommodation facility | | | | 9 | Midterm exam | | | | 10 | Extraordinary situations and solutions that can guest's face in out of accommodation facility
| | | | 11 | Exceptions are not possible to intervene | | | | 12 | Exceptions are not possible to intervene | | | | 13 | Guest types and behaviors
| | | | 14 | Guest complaints
| | | | 15 | To taken guest's requests and complaints
| | | | 16 | Final Exam
| | |
|
| Ders Kitabı / Malzemesi / Önerilen Kaynaklar |
|
| Planlanan Öğrenme Aktiviteleri ve Metodları |
|
| Değerlendirme | |
| TOPLAM | 0 | |
| TOPLAM | 0 | | Yarıyıl (Yıl) İçi Etkinlikleri | 40 | | Yarıyıl (Yıl) Sonu Etkinlikleri | 60 | | TOPLAM | 100 |
| | Dersin Sunulduğu Dil | | Turkish | | Staj Durumu | | None |
|
| İş Yükü Hesaplaması |
|
| Midterm Examination | 1 | 3 | 3 |
| Final Examination | 1 | 3 | 3 |
| Attending Lectures | 14 | 4 | 56 |
| Self Study | 7 | 3 | 21 |
| Individual Study for Mid term Examination | 7 | 3 | 21 |
| Individual Study for Final Examination | 7 | 3 | 21 |
|
| Program ve Öğrenme Çıktıları İlişkisi |
| ÖÇ1 | 1 | 3 | 5 | 5 | 2 | 4 | 3 | 2 | 1 | | ÖÇ2 | 3 | 5 | 5 | 5 | 2 | 4 | 3 | 2 | 1 | | ÖÇ3 | 4 | 3 | 2 | 5 | 2 | 4 | 4 | 2 | 1 | | ÖÇ4 | 5 | 5 | 5 | 5 | 2 | 5 | 4 | 2 | 1 |
|
| * Katkı Düzeyi : 1 Çok düşük 2 Düşük 3 Orta 4 Yüksek 5 Çok yüksek |
|
|
|
|
Ordu University Rectorate Building ,Cumhuriyet Campus , Center / ORDU / TURKEY • Tel: +90 452 226 52 00
|