| Dersin Kodu | Dersin Adı | Dersin Türü | Yıl | Yarıyıl | AKTS | | MTP1052014648 | FRONT OFFICE SERVICES | Zorunlu | 1 | 1 | 5 |
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| Dersin Seviyesi |
| Ön Lisans |
| Dersin Amacı |
| In this course, about front-office services to guide the execution aimed to gain competencies.
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| Dersi Veren Öğretim Görevlisi/Görevlileri |
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| Öğrenme Çıktıları |
| 1 | The definition of front office department, knows the importance and functions. | | 2 | Forms used in the Front Office department identifies and learns to be filled. | | 3 | Average input and output operations for the business performs the procedure. | | 4 | Coordination between departments | | 5 | Reports and forms used in the inter-department knows |
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| Öğrenim Türü |
| Formal Education |
| Dersin Ön Koşulu Olan Dersler |
| None |
| Ders İçin Önerilen Diğer Hususlar |
| None |
| Dersin İçeriği |
| Front desk services Body Care Safety Rules Uniform Control Cautions Work Schedule and Distribution Safety Rules in action Parking Front Office Department to welcome and luggage transport and Tools Enhancements and Forms Used in Front Office Department Front Office and Housekeeping Services Department Department of Relationship Between Relations between the Front Office Department of Food and Beverage Department The Relationship Between Financial and Administrative Affairs Department with the Front Office Department The Relationship Between Technical Service Department with the Front Office Department The Relationship Between Sales and Marketing Department with the Front Office Department Coordination between the Departments of Food and Beverage Services Provided by the front desk-Reports and Forms The Relationship Between the Security Department with the Front Office Department Coordination between the Departments of Technical Service Provided by the front desk-Reports and Forms DinleyinFonetik olarak okuyun
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| Haftalık Ayrıntılı Ders İçeriği |
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| 1 | The definition and importance of front office department, front office duties, Front Office department organizational chart
| | | | 2 | Front office staff characteristics, rules for front office, front office equipment used in department
| | | | 3 | Fill in forms and the forms used in the Front Office department
| | | | 4 | Body treatments, according to the rules of hygiene, proper hand-hygiene rules, foot care, oral health and dental care, according to the rules, according to the rules of hair care Hygiene
| | | | 5 | Skin care method and construction according to the rules of skin care and make-up, Business and uniform procedures
| | | | 6 | Business and personal maintenance control procedures in accordance with the front office staff, preparing work program in accordance with the procedure in Business
| | | | 7 | Business information transfer procedure in accordance with the relevant departments, to meet the Guest of smiling | | | | 8 | Midterm Exam | | | | 9 | Taking the key to the guest's vehicle, to park vehicles, direct the bellboy.
| | | | 10 | Guest luggage room, removal and re-tool, transportation, business guests farewell proper procedure, the services provided by phone.
| | | | 11 | Housekeeping Front Office reports that provide the coordination between departments and forms Prepared reports and forms submitted on time housekeeping department | | | | 12 | Front Office - Food and beverage service that provides coordination between departments, reports and forms | | | | 13 | Front Office - Financial and administrative affairs reports and forms to the coordination between departments | | | | 14 | Front Office - Technical service departments, reports and forms to the coordination between
| | | | 15 | Front Office - Sales and marketing departments, providing coordination between the reports and forms | | | | 16 | Final exam | | |
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| Ders Kitabı / Malzemesi / Önerilen Kaynaklar |
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| Planlanan Öğrenme Aktiviteleri ve Metodları |
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| Değerlendirme | |
| TOPLAM | 0 | |
| TOPLAM | 0 | | Yarıyıl (Yıl) İçi Etkinlikleri | 40 | | Yarıyıl (Yıl) Sonu Etkinlikleri | 60 | | TOPLAM | 100 |
| | Dersin Sunulduğu Dil | | Turkish | | Staj Durumu | | None |
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| İş Yükü Hesaplaması |
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| Midterm Examination | 1 | 3 | 3 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 14 | 2 | 28 |
| Practice | 4 | 12 | 48 |
| Individual Study for Mid term Examination | 7 | 5 | 35 |
| Individual Study for Final Examination | 4 | 6 | 24 |
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| Program ve Öğrenme Çıktıları İlişkisi |
| ÖÇ1 | 4 | 1 | 5 | 5 | 2 | 4 | 5 | 4 | 4 | | ÖÇ2 | 4 | 4 | 5 | 5 | 2 | 4 | 5 | 4 | 4 | | ÖÇ3 | 4 | 5 | 5 | 5 | 1 | 4 | 5 | 4 | 4 | | ÖÇ4 | 5 | 2 | 5 | 5 | 1 | 4 | 5 | 4 | 4 | | ÖÇ5 | 5 | 2 | 5 | 5 | 1 | 4 | 5 | 4 | 4 |
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| * Katkı Düzeyi : 1 Çok düşük 2 Düşük 3 Orta 4 Yüksek 5 Çok yüksek |
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