Ordu University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
TUR2752015849	PROFESSIONAL FOREIGN LANGUAGE I	Compulsory	2	3	4

Level of Course Unit

Short Cycle

Objectives of the Course

The aim of the course is to enable Tourism and Hotel Management Program students to be aware of their vocational terminology in English language, to improve their capability in expressing themselves in business environment, and to achieve self-confidence in language use in international activities

Name of Lecturer(s)

Yrd. Doç. Dr. Cemile B. KARADENİZ

Learning Outcomes

1	Be able to introduce oneself and workplace/he is working for;
2	Be able to make phone calls in English;
3	Be able to make phone calls in English;
4	Be able to use sentence patterns related to problem solving and to deal with complaints;
5	Be able to manage bookings in English language;
6	Be able to communicate orally in a foreign language;

Mode of Delivery

Evening Education

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

Taking Phone Calls, Giving Information, Taking Room Reservations, Giving Polite Explanations, Serving in the Bar - Making Cocktails, Taking Food Order, Talking About Wine, Desserts and Cheese, Dealing with Requests, Dealing with Complaints.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Taking Phone Calls
2	Giving Information
3	Taking Room Reservations
4	Taking Restaurant Bookings
5	Giving Polite Explanations
6	Receiving Guests
7	Serving in the Bar - Making Cocktails
8	Midterm Exam
9	Taking Food Order
10	Desserts and Cheese
11	Talking About Wine
12	Dealing with Requests
13	Describing Dishes in the Menu
14	Dealing with Complaints
15	Dealing with Complaints
16	Final Exam

Recommended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
SUM		0
End Of Term (or Year) Learning Activities	Quantity	Weight
SUM		0
Yarıyıl (Yıl) İçi Etkinlikleri		40
Yarıyıl (Yıl) Sonu Etkinlikleri		60
SUM		100

Language of Instruction

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	4	56
Self Study	10	3	30
Individual Study for Mid term Examination	5	3	15
Individual Study for Final Examination	5	3	15
TOTAL WORKLOAD (hours)			118

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9
LO1	4	4	4		4		4
LO2	5	4	4		4		5
LO3	4	4	5		4		4
LO4	5	5	4		5		4
LO5	4	5	4		5		4
LO6

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High