| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | TUR2702014849 | PROFESSIONAL FOREIGN LANGUAGE -II | Compulsory | 2 | 4 | 4 |
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| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| The aim of the course is to teach basic definitions and concepts of professional competence and to gain knowledge of basic business language
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| Name of Lecturer(s) |
| Yrd.Doç. Dr. Cemile BAHTİYAR KARADENİZ |
| Learning Outcomes |
| 1 | Be able to apply for a job and create a CV | | 2 | Be able to comprehend the instructions in English given about the work | | 3 | Be able to make phone calls in English | | 4 | Be able to take difficult phone reservations | | 5 | |
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| Mode of Delivery |
| Evening Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Hotel Servıces, Booking procedures, Taking Telephone Requests, Payment Queries, Transfer services |
| Weekly Detailed Course Contents |
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| 1 | Jobs and Work Places
| | | | 2 | Explaining and Instructing
| | | | 3 | Taking Telephone Requests
| | | | 4 | Taking Difficult Phone Calls
| | | | 5 | Health and Safety at Work
| | | | 6 | Giving Directions Indoors and Outside
| | | | 7 | Facilities for Business Traveller
| | | | 8 | Midterm Exam
| | | | 9 | Offering Help and Advice
| | | | 10 | Dealing with Problems
| | | | 11 | Paying Bills
| | | | 12 | Payment Queries
| | | | 13 | Applying for a Job
| | | | 14 | Job Interview
| | | | 15 | Job Interview
| | | | 16 | Final Exam | | |
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| Recommended or Required Reading |
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| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| SUM | 0 | |
| SUM | 0 | | Yarıyıl (Yıl) İçi Etkinlikleri | 40 | | Yarıyıl (Yıl) Sonu Etkinlikleri | 60 | | SUM | 100 |
| | Language of Instruction | | | Work Placement(s) | | None |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 14 | 4 | 56 |
| Self Study | 12 | 4 | 48 |
| Individual Study for Mid term Examination | 3 | 2 | 6 |
| Individual Study for Final Examination | 3 | 2 | 6 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 5 | 4 | | | 4 | | 4 | | | | LO2 | 4 | 4 | | | 4 | | 4 | | | | LO3 | 4 | 5 | | | 4 | | 4 | | | | LO4 | 4 | 5 | | | 4 | | 4 | | | | LO5 | | | | | | | | | |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Ordu University Rectorate Building ,Cumhuriyet Campus , Center / ORDU / TURKEY • Tel: +90 452 226 52 00
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