Ordu University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
TUR1632014849	FRONT OFFİCE MANAGEMENT	Compulsory	1	1	3

Level of Course Unit

Short Cycle

Objectives of the Course

The objective of this lecture is quiding to get qualifying in giving front office service

Name of Lecturer(s)

Yrd. Doç. Dr. Saffet SARI

Learning Outcomes

1	To have the knowledge about the front office service ;
2	To be able to make personel arrangement ;
3	To be able to make a working organization;
4	To be able to practice front office service;
5	To be able to ensure interdepartmental coordination ;
6	To have knowledge about the systems which are used for front office service ;
7	To be able to make reservation and learn how to Check /ın, Check /out ;
8	To be able to implement procedure about costumer accounts and properties ;

Mode of Delivery

Evening Education

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

Front office service, Guest welcoming ,carrying luggage , parking car at front office service departments, Relationship between front office service and housekeeping departments,Relationship between front office service and technic service departments,Reports and forms which ensures the coordination between front office service and food and beverage departments,Reports and forms which ensures the coordination between front office service and technic service departments,

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Front office service
2	Points to be paid attention to while making body care
3	Points to be paid attention to while controlling uniform
4	Points to be paid attention to while making a working organization
5	Guest welcoming ,carrying luggage , parking car at front office service departments
6	Equipments and forms which are used at front office services department
7	7 Relationship between front office service and housekeeping departments
8	Midterm exam
9	Relationship between front office service and financial and administrative affairs departments
10	Relationship between front office service and technic service departments
11	Relationship between front office service and sales and marketing departments
12	Reports and forms which ensures the coordination between front office service and food and beverage departments
13	Relationship between front office service and security departments
14	Reports and forms which ensures the coordination between front office service and technic service departments
15	Reports and forms which ensures the coordination between front office service and technic service departments
16	Final exam

Recommended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
SUM		0
End Of Term (or Year) Learning Activities	Quantity	Weight
SUM		0
Yarıyıl (Yıl) İçi Etkinlikleri		40
Yarıyıl (Yıl) Sonu Etkinlikleri		60
SUM		100

Language of Instruction

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	3	42
Self Study	8	2	16
Individual Study for Mid term Examination	6	2	12
Individual Study for Final Examination	6	2	12
TOTAL WORKLOAD (hours)			84

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9
LO1	4	4	4	4		4	5
LO2	4	4	5	5		5	4
LO3	4	4	4	4		4	4
LO4	5	4	5	5		4	4
LO5	5	4	4	5		4	5
LO6	4	4	5	5		5	4
LO7	5	3	4	4		5	4
LO8	4	4	4	5		4	4

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High