Ordu Üniversitesi Bilgi Paketi / Ders Kataloğu

Ders Öğretim Planı

Dersin Kodu	Dersin Adı	Dersin Türü	Yıl	Yarıyıl	AKTS
TRZ1052018839	FRONT OFFİCE MANAGEMENT	Zorunlu	1	1	5

Dersin Seviyesi

Ön Lisans

Dersin Amacı

The objective of this lecture is quiding to get qualifying in giving front office service

Dersi Veren Öğretim Görevlisi/Görevlileri

Yrd. Doç. Dr. Saffet SARI

Öğrenme Çıktıları

1	To have the knowledge about the front office service ;
2	To be able to make personel arrangement ;
3	To be able to make a working organization;
4	To be able to practice front office service;
5	To be able to ensure interdepartmental coordination ;
6	To have knowledge about the systems which are used for front office service ;
7	To be able to make reservation and learn how to Check /ın, Check /out ;
8	To be able to implement procedure about costumer accounts and properties ;

Öğrenim Türü

Formal Education

Dersin Ön Koşulu Olan Dersler

None

Ders İçin Önerilen Diğer Hususlar

None

Dersin İçeriği

Front office service, Guest welcoming ,carrying luggage , parking car at front office service departments, Relationship between front office service and housekeeping departments,Relationship between front office service and technic service departments,Reports and forms which ensures the coordination between front office service and food and beverage departments,Reports and forms which ensures the coordination between front office service and technic service departments,

Haftalık Ayrıntılı Ders İçeriği

Hafta	Teorik	Uygulama	Laboratuvar
1	Front office service
2	Points to be paid attention to while making body care
3	Points to be paid attention to while controlling uniform
4	Points to be paid attention to while making a working organization
5	Guest welcoming ,carrying luggage , parking car at front office service departments
6	Equipments and forms which are used at front office services department
7	7 Relationship between front office service and housekeeping departments
8	Midterm exam
9	Relationship between front office service and financial and administrative affairs departments
10	Relationship between front office service and technic service departments
11	Relationship between front office service and sales and marketing departments
12	Reports and forms which ensures the coordination between front office service and food and beverage departments
13	Relationship between front office service and security departments
14	Reports and forms which ensures the coordination between front office service and technic service departments
15	Reports and forms which ensures the coordination between front office service and technic service departments
16	Final exam

Ders Kitabı / Malzemesi / Önerilen Kaynaklar

Planlanan Öğrenme Aktiviteleri ve Metodları

Değerlendirme

Yarıyıl (Yıl) İçi Etkinlikleri	Adet	Değer
TOPLAM		0
Yarıyıl(Yıl) Sonu Etkinlikler	Adet	Değer
TOPLAM		0
Yarıyıl (Yıl) İçi Etkinlikleri		40
Yarıyıl (Yıl) Sonu Etkinlikleri		60
TOPLAM		100

Dersin Sunulduğu Dil

Staj Durumu

None

İş Yükü Hesaplaması

Etkinlikler	Sayısı	Süresi (saat)	Toplam İş Yükü (saat)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	3	42
Practice	14	2	28
Self Study	14	3	42
Individual Study for Mid term Examination	6	3	18
Individual Study for Final Examination	6	2	12
TOPLAM İŞ YÜKÜ (saat)			144

Program ve Öğrenme Çıktıları İlişkisi

	PÇ 1	PÇ 2	PÇ 3	PÇ 4	PÇ 5	PÇ 6	PÇ 7	PÇ 8	PÇ 9
ÖÇ1	4	4	4	4		4	5
ÖÇ2	4	4	5	5		5	4
ÖÇ3	4	4	4	4		4	4
ÖÇ4	5	4	5	5		4	4
ÖÇ5	5	4	4	5		4	5
ÖÇ6	4	4	5	5		5	4
ÖÇ7	5	3	4	4		5	4
ÖÇ8	4	4	4	5		4	4

* Katkı Düzeyi : 1 Çok düşük 2 Düşük 3 Orta 4 Yüksek 5 Çok yüksek